Configuring the distribution queue in an open line
Setting up distribution of incoming messages to employees in Bitrix24
Last updated
Setting up distribution of incoming messages to employees in Bitrix24
Last updated
Go to the Contact Center section and find the tile with our WhatsApp app on it
Select the line that is linked to the number and click Configure
lick on the + icon and add the employees you want and choose the distribution strategy you want to use
Save your settings
Done 👍