> For the complete documentation index, see [llms.txt](https://whatcrm.gitbook.io/whatcrm-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://whatcrm.gitbook.io/whatcrm-docs/english/integrations-products/bitrix24/configuring-the-distribution-queue-in-an-open-line.md).

# Configuring the distribution queue in an open line

1. Go to the Contact Center section and find the tile with our WhatsApp app on it<br>

   <figure><img src="/files/mdNfsDPAqTdoTPuwutnJ" alt=""><figcaption></figcaption></figure>

2. Select the line that is linked to the number and click Configure<br>

   <figure><img src="/files/kEbv43QrPx6V4gwWLMY2" alt=""><figcaption></figcaption></figure>

3. lick on the + icon and add the employees you want and choose the distribution strategy you want to use<br>

   <figure><img src="/files/diWdR2qgZNiYQ4flGVuj" alt=""><figcaption></figcaption></figure>

4. Save your settings

5. Done :thumbsup: