# What to do if the menu is not displayed in the application (gray screen)

If after installing our application on kommo.com you encounter a lack of application settings and a gray screen, here are the instructions on what to do:

<figure><img src="/files/FFZxDENHABFRZlfqC145" alt=""><figcaption></figcaption></figure>

1. Go to the settings of kommo.com, navigate to the Integrations section, and click on Installed

<figure><img src="/files/dMTJqYnuX3TpEu7JK3D7" alt=""><figcaption></figcaption></figure>

2. Open our application and re-enter the number, it can be any digits, for example, 1234, then click Save.<br>

   <figure><img src="/files/SvUNN2757jqYGvhVr098" alt=""><figcaption></figcaption></figure>
3. Refresh the application settings page
4. After refreshing the page, you should see buttons and functionality to customize the app
5. If the problem continues, clear your browser's cache and cookies and re-enter your kommo.com account.


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