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    • monday.com
      • Installing the widget and connecting the number
        • How Integration Works in monday.com: Board Selection Guide
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      • How to Add Web Messenger to Items in monday.com
      • Limitations on attachments
      • Display employee name when sending messages via Whatcrm Web
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      • How to Set Up Automatic Sending of a Message with a File
      • Telegram
        • Installing the widget Telegram and connecting the number
        • Limitations on attachments
        • Template creation instruction
        • How to Send a First Message from monday.com to Telegram via @username or Phone Number
        • How to Add Web Messenger to Items in monday.com
        • How to Set Up Automatic Sending of a Message with a File
        • Access Restrictions
    • Kommo.com
      • Installing a widget and connecting WhatsApp
      • Basic Salesbot setup
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      • Launch a campaign in Kommo.com
      • Description of the function of distributing incoming requests among managers
      • Salesbot with buttons
      • What to do if the menu is not displayed in the application (gray screen)
    • Whatcrm Web
      • How to log in to Whatcrm Web
    • Pipedrive
      • Instructions on how to install and integrate WhatsApp into Pipedrive
      • Template creation instruction
      • How to Send the First Message to a Client via WhatsApp Using Whatcrm
      • Set up access to WhatsApp connections in Whatcrm web
      • Display employee name when sending messages via Whatcrm Web
      • Automated WhatsApp Messaging with Pipedrive Triggers
      • Attachment limits
      • Lead and Deal Creation
      • Description of the function of distributing incoming requests among managers
      • 🌍How to Fix WhatsApp Chat Issues with Short Numbers
      • 📢How to Enable Notifications for Incoming WhatsApp Messages in Pipedrive
    • Telegram
      • kommo.com
        • Installing the widget and connecting the number
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    • What does the "Group Work" feature + activation of the setting mean
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    • Telegram restrictions
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    • How to Update Invoice and Receipt Information for Clients (Stripe)
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  1. Integrations / Products
  2. monday.com
  3. Telegram

How to Send a First Message from monday.com to Telegram via @username or Phone Number

PreviousTemplate creation instructionNextHow to Add Web Messenger to Items in monday.com

Last updated 9 months ago

  1. Integration Setup:

  • In the integration settings, select the board where new items will be created. When a new contact writes, an item with the phone number or @username of the client will be created in the CRM.

  • Once the board is selected, the integration will automatically add fields for username and telegram_id.

  1. Creating a New Contact:

  • If you know the client's @username, create a new item in the selected board.

  • Enter the client's @username in the username field of the new item.

  1. Initiating Contact:

  • Open the item you just created.

  • Navigate to the Whatcrm web tab within the item.

  • In the web messenger, a chat with this contact will be created.

  • You can now send a message to the client through the web messenger or use automation for further messaging.

Important Note

Telegram has imposed limits on adding new contacts to your Telegram contact book for unofficial integrations, capping it at 15 new contacts per day. To avoid these restrictions, we recommend syncing your CRM contact database with your Telegram contact book first. Once the contacts are added, you can message them without any limitations.