> For the complete documentation index, see [llms.txt](https://whatcrm.gitbook.io/whatcrm-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://whatcrm.gitbook.io/whatcrm-docs/english/integrations-products/pipedrive/how-to-enable-notifications-for-incoming-whatsapp-messages-in-pipedrive.md).

# 📢How to Enable Notifications for Incoming WhatsApp Messages in Pipedrive

If you are using **Pipedrive Messaging** with WhatsApp integration, you can enable notifications to stay updated on new messages. Follow these steps to ensure you receive **desktop notifications** for new conversations.

<figure><img src="/files/3ly46nuBCYaYo621QORp" alt=""><figcaption></figcaption></figure>

**Step 1: Open Messaging Settings**

* Click on the **Leads**  in the left sidebar&#x20;
* Navigate to **"Messaging"** under **Integrations**.

**Step 2: Enable Desktop Notifications**

* In the **Messaging** section, click the **notification bell icon** 🔔 at the top of the page.
* At the top of the pop-up, you will see a message:\
  \
  🚨 **"Pipedrive needs your permission to allow desktop notifications."**<br>
* Click the **"allow desktop notifications"** link (as shown in the screenshot).
* Your browser will display a permission request – click **"Allow"**
* Once permission is granted, toggle on **"Desktop notifications"** to activate pop-up alerts on your screen.

**Step 3: Configure Notification Preferences**

Make sure the following options are checked:

* ✅ New messages in conversations assigned to you
* ✅ New messages in conversations assigned to other users
* ✅ New messages in unassigned conversations
* ✅ New conversations assigned to you

**Step 4: Save Your Settings**

* Scroll down and click **"Save"** to apply the changes.<br>

  <figure><img src="/files/kI1tSt359wIavLyShJES" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
Important Notes: \
\
**Browser Support**: Desktop notifications work best in **Google Chrome**. If you are using another browser, notifications may not function properly.\
\
✅ **Allow Notifications**: Ensure that your browser allows notifications for Pipedrive. You can check this in your browser settings. \
\
✅ **Check Permissions**: If notifications are not working, go to your browser's site settings and allow notifications for Pipedrive.

Now, you will receive real-time desktop notifications for new WhatsApp messages inside **Pipedrive Messaging**! 🎉<br>
{% endhint %}


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