> For the complete documentation index, see [llms.txt](https://whatcrm.gitbook.io/whatcrm-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://whatcrm.gitbook.io/whatcrm-docs/english/integrations-products/whatcrm-web.md).

# Whatcrm Web

Whatcrm Web is a web messenger that allows employees to communicate with customers using connected WhatsApp or Telegram accounts in amoCRM, Kommo.com, Bitrix24, Pipedrive and monday.com. The service is also available for use outside CRM systems in conjunction with the [Whatcrm personal account](https://app.whatcrm.net/login).

{% hint style="warning" %}
Please note that the web messenger feature is available on the Pro plan, higher plans, and the trial period. If you need to use this feature, make sure you are on the appropriate plan.
{% endhint %}

<figure><img src="/files/E9EdfjYfr5g7qZ7htIz2" alt=""><figcaption><p>Messenger authentication page</p></figcaption></figure>

<figure><img src="/files/rLlzzzeGvmiLhouQ6z4e" alt=""><figcaption><p>Window with chats from your connections</p></figcaption></figure>

### Functions of the web messenger:

* WhatcrmWeb is a web messenger that allows you to send messages first from any connected number in WhatsApp or Telegram (using the number or username).
* Ability to configure employee access to connected numbers.
* Reaction to received messages.
* Filtering the list of chats by groups, channels, and individual chats.
* Pin important dialogues.
* Blacklist for unwanted contacts.
* Ability to send and receive files.
* Message templates for quick responses
* Deleting and editing messages
* Interface localization (RU,ENG,PT,ESP etc.)
* Sending messages on behalf of an employee\ <br>

  <figure><img src="/files/ATuP9khU6HC9eszmT4u1" alt=""><figcaption><p>Message reactions</p></figcaption></figure>

  <figure><img src="/files/AyfyoK0YuMGXGr1kzmhA" alt=""><figcaption><p>Recording and sending voice messages</p></figcaption></figure>

  <br>


---

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