> For the complete documentation index, see [llms.txt](https://whatcrm.gitbook.io/whatcrm-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://whatcrm.gitbook.io/whatcrm-docs/english/integrations-products/whatsapp-cloud.md).

# WhatsApp Cloud

1. Go to the Marketplace of your CRM system and enter WhatsApp from Whatcrm in the search engine.

<figure><img src="https://1360887499-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fb61nIKR97C88XZEX04cC%2Fuploads%2Fl6DqXSJVsvSFOQPfU6wh%2F2025-09-24%2018.51.46.jpg?alt=media&amp;token=1143eb8a-f56c-416e-a496-c363671edbb5" alt=""><figcaption></figcaption></figure>

2. Install the WhatsApp application from Whatcrm.<br>

<figure><img src="https://1360887499-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fb61nIKR97C88XZEX04cC%2Fuploads%2FhNk8QHBQY4k6EJseFLKE%2FGroup%201%20(45).jpg?alt=media&amp;token=09a79af1-4f58-4fab-be61-e695408126ec" alt=""><figcaption></figcaption></figure>

3. The application is ready to use.
4. Go to your personal Whatcrm Web account and click Add Connection.

<figure><img src="https://1360887499-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fb61nIKR97C88XZEX04cC%2Fuploads%2FEZyWuwMloFzc6VoSKkeb%2FGroup%201%20(46).jpg?alt=media&amp;token=ebbbe125-e184-4b05-8866-9a775bcf75b7" alt=""><figcaption></figcaption></figure>

5. Select the “WhatsApp Cloud API” application.

<figure><img src="https://1360887499-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fb61nIKR97C88XZEX04cC%2Fuploads%2FMxwwYEHPnAnUH9SiLZId%2FGroup%201%20(47).jpg?alt=media&amp;token=b2ab2177-8e1c-4123-80cb-af34063ee4d7" alt=""><figcaption></figcaption></figure>

6. Enter the name of this connection.

<figure><img src="https://1360887499-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fb61nIKR97C88XZEX04cC%2Fuploads%2FRlJFr5tZzzRbzOor0MzA%2F%D0%A1%D0%BD%D0%B8%D0%BC%D0%BE%D0%BA%20%D1%8D%D0%BA%D1%80%D0%B0%D0%BD%D0%B0%202025-09-25%20%D0%B2%2009.13.55.png?alt=media&amp;token=7d70350c-9d9c-4d84-9b45-62f2068654a1" alt=""><figcaption></figcaption></figure>

7. Save this data for further synchronization in your Meta Business Suite account.

<figure><img src="https://1360887499-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fb61nIKR97C88XZEX04cC%2Fuploads%2Fa0TywA4LrXEBtyxoJnD9%2FGroup%201%20(52).jpg?alt=media&amp;token=0938acf7-c65d-4400-afe7-163727bbd19a" alt=""><figcaption></figcaption></figure>

8. Create a WhatsApp account
9. In the app settings, add WhatsApp. To do this:

   1\) In the menu on the left, click **Dashboard**.

   2\)  Click the "Add Product" button.&#x20;

<figure><img src="https://1360887499-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fb61nIKR97C88XZEX04cC%2Fuploads%2FnPcw7ujLMsPZvw9Awhzm%2Ftelegram-cloud-document-2-5377338121614555439.jpg?alt=media&amp;token=c48ae797-4224-4915-8dd0-2b7c6d5afe6d" alt=""><figcaption></figcaption></figure>

10. Go to the **System Users** menu, select the system user and click **Generate New Token**.

<br>

<figure><img src="https://1360887499-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fb61nIKR97C88XZEX04cC%2Fuploads%2F5Fy6uePkM4I12YQgT9gm%2Fgenerate-token1.png?alt=media&amp;token=529f6b79-d69f-4fba-a76c-bdb24c90f05d" alt=""><figcaption></figcaption></figure>

11.Next, select the app.

<figure><img src="https://1360887499-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fb61nIKR97C88XZEX04cC%2Fuploads%2F2yPiOniMvFJqAHYcI9E4%2Ftelegram-cloud-document-2-5377338121614555410.jpg?alt=media&amp;token=3b5d9166-a549-4834-b997-85993373f7a2" alt=""><figcaption></figcaption></figure>

10. Select the token validity period.

<figure><img src="https://1360887499-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fb61nIKR97C88XZEX04cC%2Fuploads%2FpD1a2fUXDeLYWA6h3x6a%2F2025-09-25%2009.33.45.jpg?alt=media&amp;token=a4c90a15-15ee-463c-8bbb-8671a0feeac9" alt=""><figcaption></figcaption></figure>

11. Next, select the permissions as shown in the screenshot.

\- business\_management

\- whatsapp\_business\_messaging

\- whatsapp\_business\_management

\- whatsapp\_business\_manage\_events

<figure><img src="https://1360887499-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fb61nIKR97C88XZEX04cC%2Fuploads%2FsrhgXLtQ7CBcfexMQasK%2FGroup%201%20(49).jpg?alt=media&amp;token=cfc8eff4-1978-4bb3-8be7-912d6055b23a" alt=""><figcaption></figcaption></figure>

12. &#x20;In the next window of the created token, copy and save the token.

<figure><img src="https://1360887499-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fb61nIKR97C88XZEX04cC%2Fuploads%2FJW957D3fVjW98PpOqUDF%2FGroup%201%20(50).jpg?alt=media&amp;token=142f8462-1f8b-4459-a163-05b26ca5ec84" alt=""><figcaption></figcaption></figure>

13. Go to the section "Account tools" next "Phone numbers"  and click the button "Add phone number"

<figure><img src="https://1360887499-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fb61nIKR97C88XZEX04cC%2Fuploads%2F9pHsUd1XYdwk854SEksx%2Ftelegram-cloud-document-2-5377338121614555433.jpg?alt=media&amp;token=09ed6a3c-ab8f-4600-9fc7-b7e5d91d7985" alt=""><figcaption></figcaption></figure>

14. Enter your account details.

<figure><img src="https://1360887499-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fb61nIKR97C88XZEX04cC%2Fuploads%2FNfUzpXggF0OjCXBIhDYM%2Ftelegram-cloud-document-2-5377338121614555434.jpg?alt=media&amp;token=5a946667-125e-4000-b530-2e5dfac7db20" alt=""><figcaption></figcaption></figure>

15. Add your phone number and click next.

<figure><img src="https://1360887499-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fb61nIKR97C88XZEX04cC%2Fuploads%2Fk7jUxea83T2k7hUuMeRg%2Ftelegram-cloud-document-2-5377338121614555435.jpg?alt=media&amp;token=a69c9548-54c1-47c6-a618-9f3448f2e0f4" alt=""><figcaption></figcaption></figure>

16. When the status changes to verified, the phone number will be active.

<figure><img src="https://1360887499-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fb61nIKR97C88XZEX04cC%2Fuploads%2FtfezoGbuQhdTFoVMLgx5%2Ftelegram-cloud-document-2-5377338121614555436.jpg?alt=media&amp;token=546d8879-ec11-43e1-8615-a8351865cacb" alt=""><figcaption></figcaption></figure>

17. Copy your token from step 12 and paste it into your connection settings in your Whatcrm Web personal account.

<figure><img src="https://1360887499-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fb61nIKR97C88XZEX04cC%2Fuploads%2FzHsrCP04xt4khNjtzSG9%2F%D0%A1%D0%BD%D0%B8%D0%BC%D0%BE%D0%BA%20%D1%8D%D0%BA%D1%80%D0%B0%D0%BD%D0%B0%202025-09-25%20%D0%B2%2009.24.46.png?alt=media&amp;token=cef72f44-6f7e-4ad8-8a7c-baa00366bdbd" alt=""><figcaption></figcaption></figure>

18. Go to WhatsApp, then Api Setup, and copy your phone number ID and WhatsApp Business Account ID and paste it into your connection settings in your Whatcrm Web personal account.<br>

<figure><img src="https://1360887499-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fb61nIKR97C88XZEX04cC%2Fuploads%2FeKFuQ3nEbuG5HQVhRiCU%2FGroup%201%20(51).jpg?alt=media&amp;token=e34da573-b9cf-455e-8edc-818967801db3" alt=""><figcaption></figcaption></figure>

19. After creating the connection, be sure to specify the webhook link and our token on the Quickstart - Configuration page in the WhatsApp product.

<div><figure><img src="https://1360887499-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fb61nIKR97C88XZEX04cC%2Fuploads%2FCAqMJ5GPEBTrAwkWBUP8%2F2025-09-26%2015.41.43.jpg?alt=media&amp;token=fbdf76f3-de57-404d-a0d9-7314ae2f5044" alt=""><figcaption></figcaption></figure> <figure><img src="https://1360887499-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fb61nIKR97C88XZEX04cC%2Fuploads%2F999pfaVRzcPZVTfVCSip%2F2025-09-26%2015.41.48.jpg?alt=media&amp;token=c53ff062-1b2e-42a5-9d87-dcccf1faae56" alt=""><figcaption></figcaption></figure></div>

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