> For the complete documentation index, see [llms.txt](https://whatcrm.gitbook.io/whatcrm-faq/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://whatcrm.gitbook.io/whatcrm-faq/poleznye-stati/what-to-do-if-you-were-banned-from-whatsapp.md).

# What to do if you were banned from WhatsApp

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Write to WhatsApp technical support asking why your number was blocked and if it can be unblocked. According to our statistics, 50% of numbers are returned. On average, the response from WA within 24 hours.

<figure><img src="/files/ae4Ay2RSsVAUcVf1OjMQ" alt=""><figcaption></figcaption></figure>

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**Attention! Even if the number is unblocked, the connection on the previously blocked device must follow the instructions:**

1. Uninstall the blocked WhatsApp/WhatsApp Business app.
2. Delete Google account (disable synchronization with a valid Google account)
3. Disconnect from wi-fi
4. Turn off your phone
5. Change the sim card.
6. Turn your phone back on.
7. Create a **NEW** Google account and sign in with it;
8. Install WhatsApp/WhatsApp Business on mobile internet;
9. Register a WhatsApp number on mobile internet.
10. Warm up the number without connecting to the widget for 1-2 weeks.
11. Scan the QR connection from the widget settings.

**Before connecting MUST!** [**Write to support**](https://wa.me/79311070533) **your domain or connection ID so we can clear its history**