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Whatcrm Docs
User Guide
User Guide
  • Welcome to Whatcrm's guide to using Whatcrm!
    • Rules for Working with Customers
  • Integrations / Products
    • Bitrix24
      • Installation of WhatsApp integration in Bitrix24
      • Installation of Telegram integration in Bitrix24
      • How to write first to WhatsApp or Telegram from Bitrix24
      • Setting up the chat robot
      • Setting up the chat robot (new robot)
      • How to disable welcome message from open line in Bitrix24
      • Mailing list in Bitrix24
      • Configuring the distribution queue in an open line
      • Widget button for your website
      • Telegram
        • Setting up the chat robot
    • monday.com
      • Installing the widget and connecting the number
        • How Integration Works in monday.com: Board Selection Guide
        • How Updates Work in the Whatcrm and monday.com Integration
      • How to Add Web Messenger to Items in monday.com
      • Limitations on attachments
      • Display employee name when sending messages via Whatcrm Web
      • Set up access to WhatsApp connections in Whatcrm web
      • Deny list
      • Whatcrm web messenger
      • What the Group chats function means
      • How to start a WhatsApp newsletter with Whatcrm
      • How to Set Up Automatic Sending of a Message with a File
      • Telegram
        • Installing the widget Telegram and connecting the number
        • Limitations on attachments
        • Template creation instruction
        • How to Send a First Message from monday.com to Telegram via @username or Phone Number
        • How to Add Web Messenger to Items in monday.com
        • How to Set Up Automatic Sending of a Message with a File
        • Access Restrictions
    • Kommo.com
      • Installing a widget and connecting WhatsApp
      • Basic Salesbot setup
      • CRM plugin (widget button on your website)
      • Launch a campaign in Kommo.com
      • Description of the function of distributing incoming requests among managers
      • Salesbot with buttons
      • What to do if the menu is not displayed in the application (gray screen)
    • Whatcrm Web
      • How to log in to Whatcrm Web
    • Pipedrive
      • Instructions on how to install and integrate WhatsApp into Pipedrive
      • Template creation instruction
      • How to Send the First Message to a Client via WhatsApp Using Whatcrm
      • Set up access to WhatsApp connections in Whatcrm web
      • Display employee name when sending messages via Whatcrm Web
      • Automated WhatsApp Messaging with Pipedrive Triggers
      • Attachment limits
      • Lead and Deal Creation
      • Description of the function of distributing incoming requests among managers
      • 🌍How to Fix WhatsApp Chat Issues with Short Numbers
      • 📢How to Enable Notifications for Incoming WhatsApp Messages in Pipedrive
    • Telegram
      • kommo.com
        • Installing the widget and connecting the number
  • Affiliate Program
    • How to become a Whatcrm partner
    • How to Add Your Client to the Partner Portal
    • How Partners Can Pay for Their Client's Integration
  • Useful articles
    • What does the "Group Work" feature + activation of the setting mean
    • Recommendations for stable work with WhatsApp
    • Important recommendations when using Whatcrm
    • If you have been banned in WhatsApp
    • Telegram restrictions
    • Attachment limits
    • Cancel subscription
    • How to Update Invoice and Receipt Information for Clients (Stripe)
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  • Attention! Even if the number is unbanned, connection on a previously banned device must be done according to the following instructions:
  • Before connecting, it is MANDATORY! Write to the support service your domain or connection ID so that we can clear its history.
  1. Useful articles

If you have been banned in WhatsApp

What to do if your number is banned in WhatsApp

PreviousImportant recommendations when using WhatcrmNextTelegram restrictions

Last updated 1 year ago

Contact WhatsApp technical support with a question about why your number was banned and if it can be unbanned. According to our statistics, 50% of numbers are restored. On average, WhatsApp technical support responds within a day.

Attention! Even if the number is unbanned, connection on a previously banned device must be done according to the following instructions:

  1. Uninstall the blocked WhatsApp/WhatsApp Business application;

  2. Remove your Google account (disable synchronization with your existing Google account);

  3. Disconnect from Wi-Fi;

  4. Turn off the phone;

  5. Replace the SIM card;

  6. Turn on the phone;

  7. Create a NEW Google account and sign in with it;

  8. Install the WhatsApp/WhatsApp Business application using mobile internet;

  9. Register the WhatsApp number using mobile internet.

  10. Gradually rebuild connections: Gradually increase activity in chats to reduce the risk of suspicion. Do not immediately start communicating with all contacts simultaneously; only respond to incoming messages for some time (1-2 weeks) before starting new conversations and connecting the number to the widget

  11. After warming up the number, scan the QR connection from the widget settings.

Before connecting, it is MANDATORY! Write to the your domain or connection ID so that we can clear its history.

support service