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      • Installation of WhatsApp integration in Bitrix24
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        • Setting up the chat robot
    • monday.com
      • Installing the widget and connecting the number
        • How Integration Works in monday.com: Board Selection Guide
        • How Updates Work in the Whatcrm and monday.com Integration
      • How to Add Web Messenger to Items in monday.com
      • Limitations on attachments
      • Display employee name when sending messages via Whatcrm Web
      • Set up access to WhatsApp connections in Whatcrm web
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      • Whatcrm web messenger
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        • Installing the widget Telegram and connecting the number
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        • Template creation instruction
        • How to Send a First Message from monday.com to Telegram via @username or Phone Number
        • How to Add Web Messenger to Items in monday.com
        • How to Set Up Automatic Sending of a Message with a File
        • Access Restrictions
    • Kommo.com
      • Installing a widget and connecting WhatsApp
      • Basic Salesbot setup
      • CRM plugin (widget button on your website)
      • Launch a campaign in Kommo.com
      • Description of the function of distributing incoming requests among managers
      • Salesbot with buttons
      • What to do if the menu is not displayed in the application (gray screen)
    • Whatcrm Web
      • How to log in to Whatcrm Web
    • Pipedrive
      • Instructions on how to install and integrate WhatsApp into Pipedrive
      • Template creation instruction
      • How to Send the First Message to a Client via WhatsApp Using Whatcrm
      • Set up access to WhatsApp connections in Whatcrm web
      • Display employee name when sending messages via Whatcrm Web
      • Automated WhatsApp Messaging with Pipedrive Triggers
      • Attachment limits
      • Lead and Deal Creation
      • Description of the function of distributing incoming requests among managers
      • 🌍How to Fix WhatsApp Chat Issues with Short Numbers
      • 📢How to Enable Notifications for Incoming WhatsApp Messages in Pipedrive
    • Telegram
      • kommo.com
        • Installing the widget and connecting the number
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  • Useful articles
    • What does the "Group Work" feature + activation of the setting mean
    • Recommendations for stable work with WhatsApp
    • Important recommendations when using Whatcrm
    • If you have been banned in WhatsApp
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    • Cancel subscription
    • How to Update Invoice and Receipt Information for Clients (Stripe)
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Salesbot with buttons

PreviousDescription of the function of distributing incoming requests among managersNextWhat to do if the menu is not displayed in the application (gray screen)

Last updated 1 year ago

As a part of the message, you can add quick reply buttons so your client can choose from the given options. For example you could list the issues your client may deal with and, based on the chosen issue, the Salesbot communication flow will take the appropriate path.

At the moment you can add from 2 to 12 buttons (message with pictures doesn't work) in WhatsApp the buttons are displayed as polls.

How to create a Salesbot with buttons

  1. Creating a new one Salesbot trigger

  2. Select the Message block

  3. Here you write the text that the bot will send to the client. The bot can send more than 3 buttons if the messenger allows it. For example, WhatsApp supports from 2 to 12 buttons in one message in the form of a poll.

  4. Save bot settings

  5. Done. Our bot is configured let's see the result

An example of buttons on WhatsApp in the form of a poll
Examples of messages with buttons in kommo.com