> For the complete documentation index, see [llms.txt](https://whatcrm.gitbook.io/whatcrm-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://whatcrm.gitbook.io/whatcrm-docs/english/integrations-products/pipedrive/how-to-send-the-first-message-to-a-client-via-whatsapp-using-whatcrm.md).

# How to Send the First Message to a Client via WhatsApp Using Whatcrm

#### Instructions to Send the First Message to a Client via WhatsApp Using Whatcrm

{% hint style="warning" %}
**Important**: Ensure that the entity (deal, contact, or organization) has a working phone number correctly listed in WhatsApp. This is crucial for the Whatcrm Web messenger to function properly.
{% endhint %}

1. **Open the Deal**:
   * Start by opening the deal you want to initiate a conversation from. In our example, this is the deal named "Whatcrm number."<br>

     <figure><img src="/files/YZwYU2uUNarScvGgLkc7" alt=""><figcaption></figcaption></figure>
2. **Access the Whatcrm Web Application**:
   * Click on the three dots (ellipsis) located in the top right corner of the deal interface.
   * From the dropdown menu, select "Whatcrm Web." This action will open a new window of the Whatcrm messenger with the contact associated with this deal.<br>

     <figure><img src="/files/cIinUedj3z1pEXsAvgeJ" alt=""><figcaption></figcaption></figure>
3. **Compose and Send the Message**:
   * In the Whatcrm Web messenger window, you will see the chat interface for the contact.<br>

     <figure><img src="/files/HRtIYDbeJVkXdoaRRD4x" alt=""><figcaption></figcaption></figure>
   * Type your message in the message input field at the bottom of the window.
   * Send the message by either pressing the Enter key on your keyboard or clicking on the airplane icon next to the input field.

{% hint style="info" %}
**Note**: You can also start a chat from a contact card or an organization card by following similar steps:
{% endhint %}

* Open the contact or organization card.
* Click on the three dots (ellipsis) in the top right corner.
* Select "Whatcrm Web" from the dropdown menu to open the Whatcrm messenger and begin your conversation.

By following these steps, you can easily initiate a WhatsApp conversation with your client directly from the deal, contact, or organization page in your CRM system.


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