# How to Send the First Message to a Client via WhatsApp Using Whatcrm

#### Instructions to Send the First Message to a Client via WhatsApp Using Whatcrm

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**Important**: Ensure that the entity (deal, contact, or organization) has a working phone number correctly listed in WhatsApp. This is crucial for the Whatcrm Web messenger to function properly.
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1. **Open the Deal**:
   * Start by opening the deal you want to initiate a conversation from. In our example, this is the deal named "Whatcrm number."<br>

     <figure><img src="https://1360887499-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fb61nIKR97C88XZEX04cC%2Fuploads%2FKMWN6TsfbY4FGMrjFwPL%2FGroup%20228%20(1).png?alt=media&#x26;token=c29c2565-9e86-45bc-998f-03b2659b0d75" alt=""><figcaption></figcaption></figure>
2. **Access the Whatcrm Web Application**:
   * Click on the three dots (ellipsis) located in the top right corner of the deal interface.
   * From the dropdown menu, select "Whatcrm Web." This action will open a new window of the Whatcrm messenger with the contact associated with this deal.<br>

     <figure><img src="https://1360887499-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fb61nIKR97C88XZEX04cC%2Fuploads%2Fll8hCF7cpYBPRJ2XvUnv%2FGroup%20229%20(1).png?alt=media&#x26;token=660c11f9-9733-4932-a28a-2057a6c193aa" alt=""><figcaption></figcaption></figure>
3. **Compose and Send the Message**:
   * In the Whatcrm Web messenger window, you will see the chat interface for the contact.<br>

     <figure><img src="https://1360887499-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fb61nIKR97C88XZEX04cC%2Fuploads%2F5U4TZLnihzs47aXPwruk%2Fimage%20175.png?alt=media&#x26;token=7f8a2f5c-6fe4-4d43-8422-47174b3262fc" alt=""><figcaption></figcaption></figure>
   * Type your message in the message input field at the bottom of the window.
   * Send the message by either pressing the Enter key on your keyboard or clicking on the airplane icon next to the input field.

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**Note**: You can also start a chat from a contact card or an organization card by following similar steps:
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* Open the contact or organization card.
* Click on the three dots (ellipsis) in the top right corner.
* Select "Whatcrm Web" from the dropdown menu to open the Whatcrm messenger and begin your conversation.

By following these steps, you can easily initiate a WhatsApp conversation with your client directly from the deal, contact, or organization page in your CRM system.