# How Updates Work in the Whatcrm and monday.com Integration

## **Two-Way Communication for Updates** 🔄

* **What does this mean?** Updates are created inside items for both incoming and outgoing messages, but **you cannot initiate the first message** from monday.com. In other words, you can only reply to a message that has already been received.<br>

  <figure><img src="/files/FsTfStN2z1aEnsD9BXCG" alt=""><figcaption></figcaption></figure>

## **Creating Updates** 📝

* When you receive a message on WhatsApp, an **Update** is created inside the corresponding item on the monday.com board.
* You can **reply** to this Update directly from monday.com. The reply will be sent back to WhatsApp as a **Reply** (response to the original message).
* **Important**: <mark style="color:orange;">If you manually create a new Update in monday.com, a message will not be sent. You can only respond to an existing Update that’s linked to the WhatsApp message.</mark>

## **Replying to Messages** 💬

* Any reply you send to the Update in monday.com will be automatically delivered as a reply to the WhatsApp message.

## **Message Expiration** ⏳

* The connection between the Update and the WhatsApp message is stored for **7 days**. After this period, messages will no longer be delivered to the Update.
* To respond to a message after this time, you’ll need to use the Whatcrm web messenger version.


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