# How to write first to WhatsApp or Telegram from Bitrix24

#### You can use the Deal, Lead, or Contact entities to send your first message.

#### In the contact/lead or deal card Select SMS WhatsApp/Telegram as the method of communication.

<figure><img src="https://1360887499-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fb61nIKR97C88XZEX04cC%2Fuploads%2FpnW6W3DvlDdWMvbdn3m9%2Fimage.png?alt=media&#x26;token=eb173389-3feb-45d4-8d16-25bd46736834" alt=""><figcaption><p>Click More and select the desired connection of our service from the list</p></figcaption></figure>

<figure><img src="https://1360887499-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fb61nIKR97C88XZEX04cC%2Fuploads%2FYRRmfvn2jwPqbiLBPaPk%2Fimage.png?alt=media&#x26;token=542650ed-acd1-4440-84f5-f08dd1d316a8" alt=""><figcaption><p><br></p></figcaption></figure>

<figure><img src="https://1360887499-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fb61nIKR97C88XZEX04cC%2Fuploads%2Fu3lEa27JcWwghDTcb0vu%2Fimage.png?alt=media&#x26;token=b48481b2-31d5-4ff4-bcb1-0ededa840558" alt=""><figcaption><p>Write a message and click Send</p></figcaption></figure>

{% hint style="warning" %}
Note that if the contact has a hidden number in Telegram settings, the message will not be delivered and you will receive a sending error message.
{% endhint %}

#### By default, the open line chat is created only after the customer replies. However, you can enable the function of creating a chat in open lines when sending via SMS in the widget settings:

<figure><img src="https://1360887499-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fb61nIKR97C88XZEX04cC%2Fuploads%2Fs0et8VOJbOO4hGRCUIUR%2Fimage.png?alt=media&#x26;token=6ef6da3a-b04b-4896-b782-356f22e0f50c" alt=""><figcaption><p>If the setting is active, an Open Line will be created in the following scenarios:<br>🔹 when sending an outgoing message via SMS, 🔹 after launching a mailing via CRM marketing, 🔹 after initiating a dialog with a contact in WhatsApp, 🔹 when using robots and business processes.</p></figcaption></figure>

#### You can also send your first message via the integrated web messenger, which is available in the Contact, Lead or Deal entities. To do this, select the <mark style="color:orange;">Whatcrm web</mark> tab

<figure><img src="https://1360887499-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fb61nIKR97C88XZEX04cC%2Fuploads%2FnYZWB6hxaC4al1YiDrLY%2Fimage.png?alt=media&#x26;token=6b070b13-3034-45d6-af92-8de6a2e8c5a8" alt=""><figcaption></figcaption></figure>

<figure><img src="https://1360887499-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fb61nIKR97C88XZEX04cC%2Fuploads%2F2TkMV5TxJ1C47bT7W19J%2Fimage.png?alt=media&#x26;token=a0a38013-d353-48f1-9198-8aac868cb3cb" alt=""><figcaption></figcaption></figure>

After loading the messenger tab, type a message. You can send a text with a file or record an audio message and then click the send icon or press the Enter key. <mark style="color:orange;">The messenger tab is available on the Start plan</mark>

#### Creating a chat in open line when sending via SMS:

1. Open the application and tap Change settings.
2. Enable toggle the Create open line when sending a message via SMS function and Save settings<br>

   <figure><img src="https://1360887499-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fb61nIKR97C88XZEX04cC%2Fuploads%2FID6BceDRvaVqxOqZWAdz%2Fimage.png?alt=media&#x26;token=b6d4f1a4-86ef-4080-a2dd-d04db734d63e" alt=""><figcaption></figcaption></figure>

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   Once enabled, you will have chats created in an open line immediately after sending a message to a customer via SMS.