> For the complete documentation index, see [llms.txt](https://whatcrm.gitbook.io/whatcrm-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://whatcrm.gitbook.io/whatcrm-docs/english/integrations-products/bitrix24/how-to-write-first-to-whatsapp-or-telegram-from-bitrix24.md).

# How to write first to WhatsApp or Telegram from Bitrix24

#### You can use the Deal, Lead, or Contact entities to send your first message.

#### In the contact/lead or deal card Select SMS WhatsApp/Telegram as the method of communication.

<figure><img src="/files/PEexaBOwneAmrrBA4yfK" alt=""><figcaption><p>Click More and select the desired connection of our service from the list</p></figcaption></figure>

<figure><img src="/files/J7qXiPvUKcaZfeaM3M3m" alt=""><figcaption><p><br></p></figcaption></figure>

<figure><img src="/files/0mv0aLczt43CXlQ8UsYG" alt=""><figcaption><p>Write a message and click Send</p></figcaption></figure>

{% hint style="warning" %}
Note that if the contact has a hidden number in Telegram settings, the message will not be delivered and you will receive a sending error message.
{% endhint %}

#### By default, the open line chat is created only after the customer replies. However, you can enable the function of creating a chat in open lines when sending via SMS in the widget settings:

<figure><img src="/files/spsao5OApxW2GE17yDbM" alt=""><figcaption><p>If the setting is active, an Open Line will be created in the following scenarios:<br>🔹 when sending an outgoing message via SMS, 🔹 after launching a mailing via CRM marketing, 🔹 after initiating a dialog with a contact in WhatsApp, 🔹 when using robots and business processes.</p></figcaption></figure>

#### You can also send your first message via the integrated web messenger, which is available in the Contact, Lead or Deal entities. To do this, select the <mark style="color:orange;">Whatcrm web</mark> tab

<figure><img src="/files/OgwJhxX66q8cetAiRJ9g" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/JrZZbLF22UQCdAFRvkvM" alt=""><figcaption></figcaption></figure>

After loading the messenger tab, type a message. You can send a text with a file or record an audio message and then click the send icon or press the Enter key. <mark style="color:orange;">The messenger tab is available on the Start plan</mark>

#### Creating a chat in open line when sending via SMS:

1. Open the application and tap Change settings.
2. Enable toggle the Create open line when sending a message via SMS function and Save settings<br>

   <figure><img src="/files/AXVpu249O9yp6pLNjXxH" alt=""><figcaption></figcaption></figure>

   \
   Once enabled, you will have chats created in an open line immediately after sending a message to a customer via SMS.