What the Group chats function means

Please note that the Group Chats feature is available on the Pro plan. If you need to use this feature, make sure you are on the appropriate tariff.

How it works

Correspondence from WhatsApp groups is synchronized with monday.com (CRM). After a WA group member replies, an item with the group name is created. All correspondence in the group chat is displayed in Updates or Whatcrm web, you can write to the group from pulses (Update or Whatcrm web tab)

There is no option to create a group chat through CRM.

If the Group Chats setting is disabled: messages from WhatsApp groups will not be received in monday.

How to enable the ''Group Chats'' option

1. Open the application settings

2. Click on the change settings button and scroll the slider for group chats