Rules for Working with Customers

In our technical support, we can only assist you with certain aspects directly related to our widgets:

• We address issues directly related to our widgets and their integrations.

• We also assist in cases where messages do not pass through our widget during chat initiation in the bot.

However, there are certain questions and tasks that fall outside our competence. Therefore, please contact the integrator who can assist with the following:

• Setting up CRM systems is not within our responsibilities.

• We do not engage in setting up business processes in your CRM system.

• We do not provide services for configuring or connecting bots.

• We do not recreate your bots.

• We cannot answer questions related to third-party services.

Regarding the use of inappropriate language, we apply the following rules:

• Zero tolerance for insults and threats: Any statements containing insults, threats, or inappropriate behavior will not be tolerated and will be immediately terminated.

• Professional communication: We maintain professional and respectful communication. If the client uses profanity, we remind them of the need for polite communication and offer to resolve the issue without negative expressions.

• Request for tone change: In case of the use of profanity, we ask the client to change their tone and express their thoughts more respectfully and constructively.

• Warning about blocking: If the client does not comply with the rules of polite communication and continues to use profanity, we may decide to block access to our services or communication channels

We value each customer and strive to provide a comfortable and safe environment for all users of our service. Please remember the necessity of polite and respectful communication when interacting with our support service.

Please understand that these rules help us effectively address issues, focusing on our competencies, and provide better service to our customers.