# Rules for Working with Customers

#### In our technical support, we can only assist you with certain aspects directly related to our widgets:

* We address issues directly related to our widgets and their integrations.
* We also assist in cases where messages do not pass through our widget during chat initiation in the bot.

#### However, there are certain questions and tasks that fall outside our competence. Therefore, please contact the integrator who can assist with the following:

* Setting up CRM systems is not within our responsibilities.
* We do not engage in setting up business processes in your CRM system.
* We do not provide services for configuring or connecting bots.
* We do not recreate your bots.
* We cannot answer questions related to third-party services.

#### Regarding the use of inappropriate language, we apply the following rules:

* Zero tolerance for insults and threats: Any statements containing insults, threats, or inappropriate behavior will not be tolerated and will be immediately terminated.
* Professional communication: We maintain professional and respectful communication. If the client uses profanity, we remind them of the need for polite communication and offer to resolve the issue without negative expressions.
* Request for tone change: In case of the use of profanity, we ask the client to change their tone and express their thoughts more respectfully and constructively.
* Warning about blocking: If the client does not comply with the rules of polite communication and continues to use profanity, we may decide to block access to our services or communication channels

#### We value each customer and strive to provide a comfortable and safe environment for all users of our service. Please remember the necessity of polite and respectful communication when interacting with our support service.

#### Please understand that these rules help us effectively address issues, focusing on our competencies, and provide better service to our customers.

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